The /viewer and /crystalreportviewers10 virtual directories must be mapped to the Crystal Enterprise viewers directory on the web server machine. So, when a user requests a report from Crystal Enterprise, a Report Viewer (if required) can be served up from the actual directory on the web server machine. Although there must be two virtual directories on the web server, there is only one actual directory.
On a Windows web server, the default viewers directory path is C:\Program Files\Common Files\Crystal Decisions\2.5\crystalreportviewers10; on a UNIX web server, it is /crystal_root/viewers.
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