If you are using Apache with the ASAPI Web Connector, the application mappings are made with the AddHandler directive.
Ensure that the following line appears in the asapi.conf file (so long as you used the Include command in your httpd.conf file to reference the Crystal Enterprise asapi.conf file, as outlined in Enabling the ASAPI Web Connector):
AddHandler wcs_connector_handler cri cwr csp
This line instructs Apache to pass all requests for Crystal Enterprise file types to the ASAPI Web Connector.
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