Web server virtual path mappings

Virtual directories on the web server are mapped to the Crystal Enterprise "web content" and viewer directories on the web server machine. These mappings ensure that the web server can locate all HTML files, images, and viewer components that may be required by a Crystal Enterprise request. For details, see Web server virtual directory mappings.

For information on configuring virtual path mappings, consult your web server documentation.

To check the /crystal virtual directory configuration

• Type the entire Crystal Enterprise User Launchpad URL in your browser:

  http://webserver/crystal/enterprise10/desktoplaunch/language/default.htm

  Replace webserver with the name of your web server machine, and replace language with the information appropriate to your version of Crystal Enterprise: use en for English, fr for French, de for German, and ja for Japanese.

  If you cannot access this page, ensure that the /crystal virtual directory is configured correctly on your web server. For additional details on creating or editing virtual directories, see your web server documentation.

To check the configuration of the viewer virtual directories

1. Go to the Crystal Enterprise User Launchpad at:

   http://webserver/crystal/enterprise10/desktoplaunch/language/default.htm

   Replace webserver with the name of your web server machine, and replace language with the information appropriate to your version of Crystal Enterprise: use en for English, fr for French, de for German, and ja for Japanese.

2. Click the Crystal Offline Viewer link.

   You should be prompted to download the cvwsetup.exe file, which is located in the viewers directory of your Crystal Enterprise installation. If the web server cannot find this file, you may need to check the configuration of the /viewer virtual directory.

   For additional details on creating or editing virtual directories, see your web server documentation.