Using the appropriate processing server

When users view a report using the Advanced DHTML viewer, the report is processed by the Report Application Server rather than the Page Server and Cache Server. The Report Application Server is optimized for report modification. For simple report viewing you can achieve better system performance if users select the DHTML viewer, the Active X viewer, or the Java viewer. These report viewers process reports against the Page Server.

If the ability to modify reports is not needed at your site, you can disable the Advanced DHTML viewer for all users of Crystal Enterprise.

Disabling the Advanced DHTML Viewer

1. In the Crystal Management Console, select Crystal Applications.
2. Select Web Desktop.
3. On the Preferences tab, go to the Viewers area. Clear the option labeled Allow users to use the Advanced DHTML Viewer.
4. Click Update.