Modifying report viewing and viewer options

The Properties tab of the WCS allows you to modify report viewing settings that affect users who view reports with the legacy DHTML, ActiveX, and Java viewers. You can change the default directory where the WCS stores its temporary image files. And you can customize the "look and feel" of the different viewer controls to suit users' preferences or to suit your administrative requirements.

Note:    Changing options here affects only the properties of legacy DHTML viewers (that is, viewers shipped with previous versions of Crystal Enterprise). To change these options for a DHTML viewer shipped with Crystal Enterprise 10, you must change the CSP pages that invoke the viewers. See the developer documentation for details.

Tip:    On Windows, you can also change some of these settings in the CCM. Stop the WCS and view its Properties. Then click the Configuration tab.

This table lists the properties that you can change for each of the viewer controls.

Viewer Property	DHTML Viewer	ActiveX Viewer	Java Viewer
Drilldown for more detail	Supported	Supported	Supported
Hide the Group Tree (if it is displayed)	Supported	Supported	Supported
Group Tree	Supported	Supported	Supported
Refresh Report data	Not Supported	Supported	Supported
Search the Report	Not Supported	Supported	Supported
Export the Report	Not Supported	Supported	Supported
Zoom	Not Supported	Supported	Supported
Print the Report	Not Supported	Supported	Supported
Product logo (if applicable)	Not Supported	Supported	Supported

To modify report viewing and viewer settings

1. Go to the Servers management area of the CMC.
2. Click the link to the WCS whose settings you want to change.
3. Make your changes on the Properties tab.

   This example shows the Report Viewing area of the Properties tab. Here, the WCS is using the default values.

   

4. Click either Apply or Update:
   • Click Apply to submit changes and restart the server so that the changes take effect immediately.
   • Click Update to save the changes. You must restart the server for the changes to take effect.